Reference

Terms and conditions for India accounts

These terms explain how your account works, how we check access under Indian law, and how activity across Blackjack, Bingo, and Aviator is handled when a clause applies.

IndiaLocal lawAccount checksWallet trail

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How local law shapes these terms

slingo Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This page applies to accounts used in India, and any access or eligibility point depends on local law and is available where local law permits. The same wording covers Blackjack, Bingo, Aviator, wallet actions, and any other room we make available for the Indian market unless

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a separate clause says otherwise. If a UPI, Paytm, or PhonePe transaction needs a manual look, we may hold the linked action until the name, timing, and trail match the account record. We can also ask for extra checks when the device, IP pattern, or sign-in
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history does not line up with the profile. Where a clause gives us discretion, we use it to protect the account record, settle disputes, and keep the audit trail intact.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Where to send clause questions

If a term is unclear, use the contact route below and include the clause number or the exact line you want checked. We match the request against your registered email or phone before we discuss changes, access checks, or a disputed action. Keep one request per issue and one contact channel on file, so the record stays clean and the reply follows the right account.

Team online

Chat

Send the clause number, the screen you saw, and the email tied to your profile. We use chat for quick reads, access questions, and requests that need a written trail, so you can keep the exact wording with the reply.

Email

Write from your registered email if you need a correction, a copy of a decision, or a longer clause check. We match the message to the account before we discuss anything sensitive, then send the reply back on the same thread.

Phone

Call from the number on file when you want a voice check on access, a hold, or a record mismatch. We may ask a few matching details first, then explain the next step in plain language and note the request.

DATA AND ACCESS

How we handle records and access

We keep the records needed to run your account, answer a change request, and sort disputes.

Data use

We use profile, device, and transaction records only for account access, checks, and dispute handling.

Cookies

Cookies help us remember your session, reduce repeat logins, and show the right page state after you return.

Security

Use a strong password and keep your registered phone or email current, because we send sensitive prompts there.

Retention

We hold records for the period needed to manage access, answer disputes, and meet legal duty.

Changes

To request a correction, send the exact field, the right value, and proof if we ask for it.

Contact

For questions on this policy, use the same email or phone linked to your account so we can verify you…

Questions about access, records and changes

These questions cover the points people ask most often before they open an account or send a request. Each answer stays tied to this page, your registered contact details, and the way local law shapes access, records, and changes. If your situation is unusual, use the support route and quote the clause number so we can check the exact wording with your account record.

They apply from the moment you create, access, or use the account. If local law limits access where you are, we only extend access when it is allowed, and the same rule applies to every linked record.

Yes. We may update them when account handling, legal duty, or security checks change. We place the new wording on this page, and continued use counts as acceptance where local law permits that approach.

We keep the records needed to manage access, verify the wallet trail, answer disputes, and meet legal duty. We do not hold data just because it exists; once the purpose ends, the record is removed or masked.

Send your request through the contact route tied to your registered email or phone number. Tell us the exact field, the right value, and any proof we ask for, so we can verify the account first.

We may pause the related action while we check the trail, the name on the record, and the timing in UPI, Paytm, or PhonePe. The terms let us hold the action until the mismatch is explained.

Use chat, email, or the phone path listed here and quote the clause number if you have it. That helps us answer the exact point you asked about without sending you between teams.

If you want the current wording in a copy, send the request through your registered contact and we will share it after we verify the account and match the clause you need.

Terms and conditions for India accounts

Where to send clause questions

Chat

Email

Phone

How we handle records and access

Data use

Cookies

Security

Retention

Changes

Contact

Questions about access, records and changes

01 When do these terms apply to my account?

02 Can you change these terms after I open an account?

03 What records do you keep?

04 How do I ask for a correction?

05 What happens if a payment trail does not match?

06 Who do I contact about a clause?

07 Can I get the current wording in writing?

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