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Your Privacy Policy for slingo Accounts

We set out what we collect when you open an account, send a support request or use UPI, Paytm or PhonePe, so you can see the record trail…

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slingo Your Privacy Policy for slingo Accounts
REQUEST CHANNELS

Where to Send Privacy Requests

If you want a copy of your data, want a correction or have a concern about how a record is handled, use the contact path that matches your account. We ask for enough details to verify the request comes from you, then we check the relevant records and reply with the next step. If local law limits what we can share, we explain that clearly.

Team online

Email

Send your request from the address linked to your account so we can match it quickly. Tell us whether you want access, correction, deletion or a copy of a specific record, and we will take it from there.

Account chat

Use the message route inside your account when you need a faster privacy follow-up. We may ask a few checks before sharing records, and we keep the thread with your case so the steps stay clear.

Postal request

If you prefer a written request, send it with your registered details and the change you want. We log receipt, check identity, and reply with the action we can take under local law.

SAFE RECORDS

How We Handle Your Data

We keep privacy handling narrow: only the records needed for account access, payment matching, support and legal duties.

Data use

We use the details you submit for sign-in, identity checks, support replies and transaction records.

Cookies

Cookies remember your session, language choice and device settings, and help us spot repeated failed sign-ins.

Account security

We encourage a strong password and a device that only you can open.

Retention

We keep records only as long as needed for support, audit, dispute handling and legal duties.

Who to contact

For access, correction or deletion requests, contact the privacy team from your registered email or the channel listed on the…

Request changes

Tell us exactly which detail you want changed, the reason for the change and any proof that helps us verify…

Common Questions About Privacy

These questions explain how we handle account records, support messages and payment references. The short answers point you to the parts that matter most: what we collect, why we keep it, who can see it, how long we retain it and how you can ask for a change. If local law affects a request, we follow the rule that applies where you live.

We collect the details you enter when you open an account, verify access or contact support, plus device and session records. If you use UPI, Paytm or PhonePe, we also keep the transaction reference needed to match the payment.

We use it to run your account, confirm payments, answer requests, keep records secure and meet legal duties. We do not use it for unrelated purposes, and we keep the use tied to the reason it was collected.

Yes. Send the request from your registered contact route and tell us what you want to see or change. We may ask for a check to protect your account, then we respond with the next step.

We keep records only for the period needed for account handling, dispute checks, audits and legal duties. After that, we delete them or remove details that identify you, according to our retention schedule.

Only staff who need the record for a task can access it, and they do so under internal controls. We may also share data with payment or service partners when they must help complete a request.

Yes. Where local law sets a different rule, we follow that rule and limit access or sharing accordingly. If a request cannot be completed, we explain the reason and the lawful option available to you.

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