Reference

Legal terms that shape your account

This page sets out the rules behind your slingo account, including access, data use, verification and request handling.

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How local law shapes use

slingo Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We apply these terms only where local law permits access, and we do not treat this page as a promise that every location can join. If the law in your region changes, we may adjust access, checks or retention to match it. We may also ask

1
for account, device or payment context before acting on a request, especially when a change affects security or dispute handling. Records tied to messages, transactions and access attempts are kept for as long as needed for legal, audit and security reasons, then removed or masked under
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the retention rules that apply. The payment chips below simply show the local rails we support in India; they do not change the legal position. If you need a copy or correction, we follow the same route for every permitted region.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Ways to reach the legal desk

If you want to ask about this page, send the request through the channel that matches the record you want changed. Using the account email helps us link the message to the right profile and confirm the request before we act. Tell us whether you want a copy, a correction or a deletion request, and include enough context for the legal team to trace it.

Team online

Email the legal desk

Write from your account email and say whether you need a copy, a correction or a deletion request. That lets us match the right record and route it to the team that handles legal queries.

Use the in-account form

If the request touches access or verification, send it from the account area. Include the change you want, the reason, and any file we ask for so we can confirm it faster.

Send postal mail

For formal letters, send your name, account email and the subject you want handled. Keep copies of what you send so you can match our reply with your request later.

DATA AND ACCESS

Data, cookies and account records

We keep legal handling practical: collect only the details needed for access checks, dispute handling and account security, then limit use to that purpose.

Data use

We collect account, device and payment context only to run access checks, keep the account secure and handle disputes.

Cookie controls

Cookies help us keep you signed in, remember local settings and spot unusual activity.

Security checks

When a withdrawal request reaches us, we may check the linked payment rail, account name and recent activity before we…

Record retention

We keep transaction, message and access records only for as long as needed for legal, audit or security reasons.

Change requests

If you want a copy, correction or deletion request, send it from the contact linked to your account and state…

Contact trail

We keep the contact trail so we can show what was requested, when it was sent and how we responded.

Questions on access and requests

These answers cover how local law affects access, what we keep and how you can ask for changes. If your region has a different rule, that rule applies first. We may ask for the account email, recent activity or a document if a request touches security, and we use that proof only for the request you sent.

No. Access depends on local law and is available only where the law permits it. If a place is restricted, we keep that restriction in place until the legal position changes.

We keep the data needed for account operation, security, dispute handling and legal duties. That can include account details, device signals, message logs and payment context tied to the request.

We may check the linked payment rail, account name and recent activity before a withdrawal request moves ahead. Those checks help prevent mistakes and make sure the request matches the account you opened.

Extra checks help us confirm you are the account holder when a request touches security, access or money movement. We may ask for a matching email, recent activity or another proof item.

Send the request from the contact linked to your account and say exactly what you want changed. If we need more context, we will reply through the same channel.

Cookies help us remember your session, save local settings and spot unusual access. If you change browser controls, some convenience features may stop working until you allow them again.

We keep records only for as long as needed for legal, audit or security reasons. After that period, we remove, mask or archive them according to the retention rule that applies.

Legal terms that shape your account

Ways to reach the legal desk

Email the legal desk

Use the in-account form

Send postal mail

Data, cookies and account records

Data use

Cookie controls

Security checks

Record retention

Change requests

Contact trail

Questions on access and requests

01 Can I use the site everywhere?

02 What data do you keep?

03 What happens to a withdrawal request?

04 Why do you ask for extra checks?

05 How can I ask for a copy or correction?

06 How do cookies affect my account?

07 How long do you keep records?

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